How our store works

The steps

Here is the whole path, from a first order to the refills that follow.

• Step 1: Open our store. The Shop our store button, in the menu and at the end of this page, opens our store on Fullscript, where you can browse the brands we've picked.
• Step 2: Create a free store account. Fullscript accounts are free for shoppers [1]. Fullscript calls shoppers 'patients' and may call us your 'provider' or 'practitioner'; those are just its words for a store and its customers. We're a wellness and education team, not your doctor.
• Step 3: Choose what you want. Pick from the brands we trust, or search the wider catalog our store also carries (every brand in it is vetted by Fullscript [12]). Once our full site opens, you can also follow one of our protocols. A custom plan we build for you arrives in your store account as a plan [2].
• Step 4: Check out. Order once, or put the things you take every day on auto-refill (more below).
• Step 5: It ships to your US address. Fullscript ships to all US addresses, including Alaska, Hawaii, Puerto Rico and military addresses, and doesn't support freight forwarding across borders [3].

Auto-refill, on your terms

Auto-refill re-orders the products you choose on the schedule you set, until you cancel [4]. You get reminder emails one week and one day before each refill ships, plus phone notifications if you use the app with them switched on [5].

You can change your items and quantities any time before the next shipment is prepared, which happens about one business day before it ships, and you can cancel any time from the Auto refills page in your account [4]. To avoid being charged for a shipment, cancel at least 24 hours before it ships [5]. Each refill is charged at the item's cost on the day it's processed [4].

A tip that saves hassle: set each product's refill to how long its bottle lasts. A bottle that lasts 45 days and one that lasts 30 shouldn't share a date. When our protocols go live, each one lists how long every bottle lasts.

The free app

Fullscript's app for iPhone and Android lets you set dose reminders for anything you take [6], set up and manage auto-refills [5], and keep your list of supplements and medicines in one place [7]. Search for Fullscript in your phone's app store and sign in with your store login.

Your supplements, medicines and wearables, in your own account

Your store account has a list called Currently taking, where you can keep the supplements and medicines you take in one place. You'll find it under My health, then Overview, then Currently taking [7]. You can add products by scanning the barcode on the container or by searching a database of more than 80,000 products [8].

In the app you can also connect an Oura Ring, or an Apple Watch through Apple Health, under My account, then Apps and devices. Connecting is optional, and you can disconnect at any time to stop sharing [9]. Fullscript notes that wearable insights aren't meant for diagnosis or emergency monitoring [9].

Who sees it: Fullscript shares your Currently taking list with the store you order from, which it calls your provider [7]. Wearable data is shared only if you turn on Apps and Devices under My account, then Sharing preferences [9]. Our own rule is simple: our team looks at any of this only for a custom plan or coaching, and only after you've said yes. We don't copy it into our own records.

Getting help

Questions about an order, shipping, a return or an auto-refill go to Fullscript's support team. Use the live chat on any Fullscript page or email support@fullscript.com [10]. Unopened products bought in the last 30 days can be returned [11].

Questions about a product, a protocol or what to take come to us at support@aetherionlaboratories.com. Someone from our team will get back to you.